Clemence Akonkwa

Clemence Akonkwa is a business professional with a diverse background in banking, business operations, customer service, behavioral support, leadership, and community engagement. Her professional journey reflects a strong interest in organizational development, data and information management, financial operations, and creating meaningful impact through service and leadership.

Her career began in the financial sector, where she served as a Teller with MTN Uganda for several years. In this role, she managed daily deposits, withdrawals, money transfers, branch cash flow, and performance reporting while ensuring accuracy and compliance with operational policies. She also trained new staff in financial systems, customer service, and operational procedures, developing an early foundation in leadership and professional responsibility.

After relocating to the United States, Clemence continued to expand her professional experience. She worked with Walmart in customer service and financial transactions before transitioning into behavioral support as a Registered Behavior Technician at Hopebridge. In her current role, she works one-on-one with children, implements individualized behavior intervention plans, collects and analyzes behavioral data, maintains confidential records, and collaborates with clinical professionals.

Beyond her professional career, Clemence has demonstrated a commitment to leadership and service. Through the Uganda National Student Association, she represented and advocated for women, coordinated initiatives, organized meetings, and supported programs focused on student welfare. As a Peer-to-Peer Support Team Leader with Save the Children Uganda, she led a support team, facilitated group sessions, coordinated community outreach, and served as a liaison between students and program coordinators.

Academically, Clemence has pursued Business Administration with a focus encompassing business operations, data and information management, business communication, statistics, and organizational management. Her professional toolkit includes Microsoft Office, Google Workspace, Tableau, CRM tools, banking and mobile money platforms, and bilingual proficiency in English and Swahili.

Clemence is passionate about continuous learning, leadership, business, reading, writing, and personal development. Her experiences across different industries and countries have shaped her into an adaptable professional who values service, growth, and the opportunity to make a meaningful contribution wherever she serves.